Top field service providers, especially in the HVAC industry, demand the right software for a good reason. For one, HVAC projects are complex and demanding, whether you deal with commercial or residential clients.
In order for your HVAC business to be lucrative, you must work efficiently. This should start in your office as well as extend to all technicians out there.
For you to achieve that, invest in the right solution, such as BuildOps HVAC software with key features. Some of these features may include the following:
- Work Orders
Suppose work orders need some changes. Is it possible pushing from your office to the phone of your technicians without going through a convoluted, slow, and long process? This feature enables you to schedule urgent tasks for techs near those job sites easily.
Technicians may as well update work orders depending on what is happening. In case they need help, staff in your office will surely see the updates on time.
- Dispatching and Scheduling
Running an HVAC business with many workers needs multitasking. As a business owner or manager, you must be on top of your schedule so as to make sure your workers quickly deal with service requests.
Using software, which supports dispatching and scheduling takes a lot of work off your shoulders. In fact, some software solutions will enable you to track the labor proficiency of workers as well as their location to know which tech should deal with a particular job.
- Dashboards and Reports
HVAC software analyzes and gathers a lot of data, which provides invaluable insight so as to improve the efficiency of end-to-end activities or processes. With it, you may track team and individual productivity, check-out, and check-in times. Not to mention, you can keep tabs on expense management and attendance.
Some software solutions also provide leaderboards for managers and executives, which adds an element of competition. In contrast, others have an incentive track that motivates techs to work extra hard towards attaining their goals for more rewards.
- Customer Management
Good management of customers is vital for every business. The basics of HVAC software may help your business track clients and even offer the best services.
Basically, HVAC software includes automated reminders, appointment scheduling, and customer profiles. Plus, it provides clients’ preferences, service histories, and contact details. These details will help you to improve your services by making sure customers are aware of the upcoming benefits and appointments are scheduled.
- Job Management
This enables HVAC software to assign tasks to the most available and nearest technicians, thus, saving time as well as streamlining the processes of getting a tech to a job site.
In addition, the feature allows users to manage and track inventories, including equipment and parts. This ascertains that techs get access to the right resources required to finish their work and prevent unnecessary shortages or overstocking.
The best HVAC software will help you improve your business’s efficiency. But choosing the best can be very daunting. This is why choosing a software solution with features like customer management, work orders, and dispatching & scheduling is advisable.